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Actuate to Deliver Web Conference on Driving Increased Customer Satisfaction with Branch Performance Applications - Guest Speaker Ron Rogowski

Actuate to Deliver Web Conference on Driving Increased Customer Satisfaction with Branch Performance Applications - Guest Speake

Actuate Corporation (NASDAQ: ACTU), the leader in delivering Rich Internet Applications Without Limits™, today announced that it is hosting a web conference entitled “How to manage your branch operations effectively in a turbulent economy: Driving increased customer satisfaction with branch performance applications” featuring Ron Rogowski, principal analyst at Forrester Research, an independent technology and market research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Featured Presenter: Ron Rogowski, Forrester Research

As a principal analyst, Ron works with User Experience professionals to help them improve strategies for global Web design and organization, understand how Rich Internet Applications (RIAs) are transforming online user experiences, and how to use RIAs to improve employee experiences and business results. Ron is also the lead analyst researching the implications rich interfaces have for transforming the way customers and employees interact with information online.

Co Presenter: Richard Stark, Actuate Corporation

For 20 years, Richard has been regarded as a thought leader and industry pioneer in the area of improving business processes with leading technology. Richard managed planning processes and designed systems to support planning and reporting process inside corporations. At Actuate, Richard leads Marketing for Strategic and Operational Performance Management Solutions.

Topic: How to manage your branch operations effectively in a turbulent economy: Driving increased customer satisfaction with branch performance applications

Web Conference Details:

Date: Tuesday, March 18, 2008

Time: 9:00 AM PST

Duration: One hour

Cost: Free

Attendees will receive a copy of the Forrester report “RIAs Bring People-Centered Design to Information Workplaces”.

Event Overview:

It is more important than ever to drive higher customer satisfaction through the retail branch experience. Come to learn how leading banks are streamlining tasks of their branch employees as they deliver up to date personalized performance information to every front line employee across the enterprise.

Join Ron Rogowski, leading analyst at Forrester Research for an exclusive webinar sponsored by Actuate exploring how Rich Internet Applications for information workers can deliver greater customer satisfaction and drive corporate performance. The webcast will focus on:

The business challenges facing banks:

  • Are branches still relevant in the online world?
  • What are customers demanding?
  • How can banks improve profitability and effectiveness of their branch channel?

The technical challenges facing banks:

  • Complexity of managing multiple, non-integrated applications and systems
  • Need to provide personalized views of performance for every user
  • Increasing demand for near real time performance monitoring and feedback

The real benefits of Rich Internet Applications for the Information Workplace:

  • Process efficiency
  • Cost reduction
  • Reduced turnover
  • Improved customer satisfaction

Registration: To register visit: http://www.actuate.com/webinars/branchperformance

About Actuate Corporation

Actuate Corporation is dedicated to increasing the richness, interactivity and effectiveness of enterprise data, for everyone, everywhere. Actuate delivers the next generation RIA-ready information platform for both customer and employee-facing applications. The Actuate platform boasts unmatched scalability, high-performance, reliability and security. Its proven RIA capabilities and highly collaborative development architecture are backed by the world’s largest open source information application developer community, grounded in BIRT, the Eclipse Foundation’s only top level Business Intelligence and reporting project.

Global 9000 organizations use Actuate to roll out RIA-enabled customer loyalty and Performance Management applications that improve customer satisfaction and employee productivity. The company has over 4,200 customers globally in a diverse range of business areas including financial services and the public sector, many of which have a long history of deploying Actuate-based solutions for dozens, or even hundreds of their mission-critical applications. Founded in 1993, Actuate has headquarters in San Mateo, California, with offices worldwide. Actuate is listed on NASDAQ under the symbol ACTU. For more information on Actuate, visit the company’s web site at www.actuate.com.

Copyright © 2008 Actuate Corporation. All rights reserved. Actuate and the Actuate logo are registered trademarks of Actuate Corporation and/or its affiliates in the U.S. and certain other countries. All other brands, names or trademarks mentioned may be trademarks of their respective owners.

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